Proposals to amend the Conduct of Authorised Persons Rules: The Financial Services Perspective

Closed 9 Jan 2014

Opened 21 Nov 2013

Results updated 27 Jun 2014

The Claims Management Unit regulates claims management companies in England and Wales. Regulated claims management companies must abide by the Regulator's 'Conduct of Authorised Persons Rules'

This is the government response to the public consultation that ran between 21 November 2013 and 9 January 2014.



The Claims Management Regulator proposes to make changes to the Conduct of Authorised Persons Rules that authorised claims management companies need to follow when submitting claims on behalf of consumers. The changes aim to address issues identifed by stakeholders that have reported poor behaviour such as claims management companies making speculative claims, failing to substantiate claims and not undertaking robust pre-complaint checks.
The proposed changes are designed to strengthen the rules and clarify the need for claims management companies to robustly apply due diligence when submitting claims. The proposed changes aim to drive up the consistent application of the required industry standards, and where a claims management company behaves irresponsibly they will enable a more effective route of specific enforcement action. 


  • Businesses
  • Citizens
  • Claims management services
  • Government departments
  • Legal professionals


  • Compensation
  • Damages
  • Claims management