Transforming the services of the Office of the Public Guardian

Closed 19 Oct 2012

Opened 27 Jul 2012

Results updated 22 Jan 2013

This document is the post-consultation report for the consultation paper 'Transforming the Services of the Office of the Public Guaradian.'







The Mental Capacity Act 2005 (“MCA 2005”) provides a statutory framework to empower and protect people who may lack capacity to make some decisions for themselves.  The Public Guardian does this by registering Lasting Powers of Attorneys (LPA) and Enduring Powers of Attorneys (EPA), supervising Deputies appointed by the Court of Protection (the Court), and investigating the ways Attorneys and Deputies exercise their powers.

The digital transformation of the Office of the Public Guardian (OPG) services is designed to ensure that the OPG is able to deal effectively with future volumes across all areas of its business and to ensure that customers receive the best possible level of service. It will maximise the opportunities for individuals to plan ahead and make decisions for themselves for a time in the future when they may lose capacity by ensuring OPG processes are as simple, speedy and accessible as possible.

Why your views matter

The OPG is working with the Government Digital Service (GDS) to deliver new user friendly services that take advantage of digital technology to assist in the making of LPAs and in the supervision of deputies. These developments will feed into the Ministry of Justice’s Transforming Justice Agenda and the Government’s commitment for more public services to be “Digital by Default”.

We are, therefore, seeking your views on changes we wish to make in 2013. In addition, we are inviting initial comments on some broader changes we may wish to make in the future.


  • Citizens
  • Voluntary organisations
  • Litigants
  • Charities
  • Voluntary organisations
  • Legal professionals
  • Judiciary


  • Courts
  • Property
  • Mental health