A new Victims’ Code consultation

Closes 30 Apr 2026

This service needs cookies enabled.

Chapter 3: Quality and timeliness of providing case information

3A. What information would be most valuable for victims going through the criminal justice process including during the investigation and pre-trial to access on a digital service?
3B. What information should not be communicated digitally but instead conveyed through personal communication with victims?
3C. What other considerations should be integral to the design of any digital victim service?
3D. How could a digital victim service help to prepare victims for what to expect at the court?
3E. Please provide your views on what agencies could do to make sure that communication with adult victims is undertaken in a quality and trauma-informed way. Please see question 2F for child victims specifically.
3F. What role can the Code have in supporting quality and trauma-informed communication processes?
3G. Do you think agencies should be able to delegate certain responsibilities such as providing information to victims and making referrals to support services?

Please explain your answer.