This is the Government response following the consultation paper "The Legal Ombudsman and complaints about claims management companies" which was published on 7 May. We have carefully considered all responses to the consultation.
The overall response was mixed. However, as no unforeseen issues with the proposed fee framework or no new evidence or arguments on the impact of the fees was raised, we have decided to proceed with the fee framework as set out in the consultation paper.
Please note that as the timetable for the implementation of the Legal Ombudsman taking complaints about claims management companies has been slightly revised, revised fees have been calculated, and these are set out in Annex B of the response.
The consultation is aimed at persons authorised to provide claims management services in
A Welsh language version of this consultation paper is available on request.
Copies of the consultation paper are being sent to:
However, this list is not meant to be exhaustive or exclusive and responses are welcomed from anyone with an interest in or views on the subject covered by this paper.
A response to this consultation exercise is due to be published by 4 July 2014.
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