Dispute resolution in England and Wales: Call for Evidence

Closes 31 Oct 2021

Technology infrastructure

We are interested to learn what evidence informs the potential for technology to play a larger role in accessing dispute resolution.

Although we are aware of many domestic and international platforms, we must continue learning from new and novel approaches to digital technology that can remove barriers to uptake, improve the user experience, reduce bureaucracy and costs, and ultimately improve outcomes for parties.

26. Do you have evidence of how and to what extent technology has played an effective role in dispute resolution processes for citizens or businesses?
Please make sure your file is under 25MB
27. Do you have evidence on the relative effectiveness of different technologies to facilitate dispute resolution? What works well for different types of disputes?
Please make sure your file is under 25MB
28. Do you have evidence of how technology has caused barriers in resolving disputes?
Please make sure your file is under 25MB
29. Do you have evidence of how an online dispute resolution platform has been developed to continue to keep pace with technological advancement?
Please make sure your file is under 25MB
30. Do you have evidence of how automated dispute resolution interventions such as artificial intelligence-led have been successfully implemented? How have these been reviewed and evaluated?
Please make sure your file is under 25MB